SMOK Reviews

Terrible, deceitful company. I purchased a device which was faulty, so I went to the Smok website to claim warranty. Unsurprisingly, the website never truly took you to the warranty page, and when I eventually found it, the website was purposefully designed so that the warranty claim could not be completed. What followed was 4 months of emails between myself and the company, whereby they demanded video evidence. On receiving this, they cut all contact, showing their warranty guarantee for what it is: a criminal scam. Customer Service person Alice Zhu was handling my claim, and was an utter disgrace from day one. I would highly advise avoiding this Chinese scam artist company at all costs.

Never shipped my order. All they did was create a label to make it look like it was "shipped" but they never actually put it in the mail stream. Zero response to my requests for more information. Had to file a claim with the payment company. Avoid buying here.

I have never in my life received such bad customer care. I bought an item which was faulty and then they gave me another item which was also faulty. Both had a button that couldn’t be pressed without falling inside. They decided this wasn’t their problem anymore and refused to do anything even though both times were their fault. No compensation or anything and they completely cut contact with me after I brought up consumer rights. They are a joke take your business literally anywhere else.

Smok Morph kit has a manufacturer fault contacted Smok. They replied asked for video evidence, image of receipt and image of the QA codes. Provided everything but becasue the receipt is hand written they have said it isn't acceptable as it could be written by anyone, I've given them the shop email and contact number but they are declining to contact them. Stopped replying. The device is still under warranty as its only 4 months old. Stay well away as their customer service appears to be none existent.

They have the worst customer service. They don't acknowledge your manufacturing warranty. They give you the run around until you mention legal action. I had the vape pen 2 kit and that vape kept leaking and leaked into the battery to where the juice got so hot it burnt my lips and the tank shattered. There so called "authentication app" they want you to use to verify it's an authentic smok product. That doesn't work. I sent them picture of every corner of that box that showed it was authentic. Once they told me they would send me a replacement and asked where to ship it. And they stopped answering me of when I would I receive it? And if it was going to be the whole kit and it has been a week and no response. Thankfully the vape shop I got it at they are really awesome and nice that they are going to take care of it for me since the people at smok don't do their damn job. It's not shocking since it's a Chinese based company. I would not recommend getting any of their products cause if they malfunction and you bought an expensive mod youre f'd.

I recently just purchased my alien by smok The first day I got it said don’t abuse this product which I wasn’t when I was going to take my first hit off the device and the tank smok really has poor quality on devices and their tanks are somewhat decent but I just think smok really needs to get together when it comes to their products

Why can’t you give a score of 0. My local vape store recommended buying Smok as they were apparently a well established brand. So I paid a premium price for a Morph 219 kit. From the word go I noticed a problem, the coil in the kit will not cope if you set the watts above 65ish, so I was through one coil in the first week. The next problem was the tank came loose and would fall off whenever it fancied. Next problem was the leaking, I replaced the glass in the tank and the seals with aftermarket and this helped for a time. The next to go was the touch screen which was about as responsive as a 70’s super computer. Then it was the turn of the battery compartment, not happy with being closed it would occasionally flip open and vomit the batteries to the floor. Enough was enough so I contacted the store who told me to contact Smok UK who told me to contact Smok China who told me to contact Smok Outer Mongolia who told me to contact their branch on the moon. Eventually I got a reply asking me to send proof of purchase and the problems. After some deep consideration from Smok EU I was required to scratch an X in the broken screen and then I was informed my new vape was on its way. However what Smok had failed to inform me was they would only replace the mod by which time I had disposed of the old mod and tank and batteries. I certainly will not buy another Smok product and advise others not to. A badly built product sold by a badly run company. Disappointing. If I could have rated it lower I would have gone into minus figured.

Not a review on their product but on their customer service. I have a R-Kiss which went faulty after a short time. After a load of hassle, they offered me a $20 voucher which I reluctantly agreed to.
However, the voucher I received was not for $20, but for $20 off my next order of $100 or more. Besides this I couldn't use it anyway because I live in the UK and shipping isn't available to my country.
Shocking service!! I have always used Smok products but will steer well clear now.

Went away for a few days and left my vape. Popped into a shop for the mbar disposable and had to let them know I loved it. Highly reccomend the blue raspberry, I've ordered one for the car too

More than 45 days since I ordered. Tried contacting them via website, email, and instagram and not a single response. The weird thing is you google smok tech reviews and the featured google comment for trustpilot gives a positive review. It's not until you click on the link that brought you here that you see it's garbage. Shame on google for featuring a good comment on a overall 1 star review!

Would give zero if I should. Order in “Pending Shipment” status since November. Company just steals your money and doesn’t ship product.

shi* breaks easy no atomizer all it does